What is the problem? Apple claims that the iPad Mini 6’s jelly effect is normal.

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“It simply works.”

Apple has responded to reports highlighting the unappealing “jelly scroll” effect that some iPad Mini 6 users have experienced. There was some debate about whether this was a hardware or software issue, but Cupertino says it’s neither: According to Apple, this is normal behaviour.

Earlier this week, reports surfaced of a problem with the well-reviewed iPad Mini 6. When scrolling in portrait mode with a lot of text on the screen—for example, reading web pages—one side of the display moves faster than the other, causing a slight tearing, also known as the jelly effect.  It’s not that easy to notice in everyday use but is pretty apparent in the slowed-down video below.

Responding to the reports, Apple told Ars Technica that there is no issue to fix, and that this is normal behavior for LCD screens because of how they refresh line by line, causing a delay. However, the publication notes that the effect is not noticeable on other 60Hz LCD iPads, such as the latest $329 iPad that was released at the same time and the iPad Air 4. There’s also an invisible line dividing the middle of the screen in the iPad Mini 6 that’s not present on other devices.

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On the other side of the argument is tech leaker Jon Prosser, who agrees that this is typical behavior for these displays. He adds that it is present in the iPad Air.

It should be noted that this effect is subtle—many owners claim to have never seen it—and is only really noticeable when scrolling slowly in portrait mode. Unfortunately, most people browse the web in this orientation, and once you see the jelly effect, it’s difficult to ignore.

Most people agree that the problem is minor enough not to detract from the iPad Mini 6’s positive reviews, though some $499 tablet buyers may disagree.

 

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