Microsoft Under Fire for Windows 10 Bugs, Asked to Pay Compensation to Users - Kogonuso


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Jun 13, 2018

Microsoft Under Fire for Windows 10 Bugs, Asked to Pay Compensation to Users

A research conducted by consumer group Which? reveals that no less than 50 percent of all Windows 10 users have experienced a bug in the operating system.
21 percent of the respondents said software compatibility issues are most often the problem in Windows 10, as apps fail to work correctly or at all, with 16 percent of them pointing to hardware problems, like printers and speakers seemingly broken down after the upgrade.
Other bugs reported by users include email accounts no longer syncing, personal files removed, slowdowns, and complete PC failures.
As a result, Which? is calling for Microsoft to “honor users’ consumer rights and, if appropriate, pay compensation to those who have experienced loss as a result of Windows 10.”
Microsoft: We’ll look into it
The organization says it has already contacted Microsoft to discuss the growing number of complaints received from customers whose devices were upgraded to Windows 10, and the software giant said it would “consider the proposals.”
“We want to make sure our customers receive the right support they need to get the best Windows update experience and we will continue to review customer enquiries and issues on a case-by-case basis to ensure individual help and resolution where possible. In addition, Which? members are very important to us so we are currently exploring ways in which we can work together in the future to ensure they have the support that they need in a way that is easy and quick,” Microsoft has been quoted as saying in the Which? Report.
The consumer watchdog says consumer rights guarantee that users must receive updates of “satisfactory quality,” pointing out that if any broken patches are shipped, their computers must be repaired free of charge.
Users must be allowed to choose whether to receive updates or not, the group continues, and Microsoft should offer clear and free customer support on its website to prevent scammers from capitalizing on the issues experienced with Windows 10.

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